Shipping & Returns

We guarantee you will love your art, or you may return it for a refund!

• You may return any eligible product you have ordered from Marianela Holly LLC. within 14 days of receipt of delivery of merchandise.
• Not all products are eligible for returns. ” Please make sure to note if your item is eligible for return prior to purchasing it.
• Items that are not eligible for returns are clearly marked as “Final Sale” on the Product page for that Product.
• If your item is returnable, please note: Items arriving after the 14-day return policy will not be accepted and will be returned to the sender.
• Our Customer Care team must receive and approve your return request. Once your request is received and approved, we will issue a return authorization number.
• IMPORTANT: Please note that any items returned without an authorization number will not be processed.
• We are unable to accept returns of goods that are not in their original packaging.
• Refunds will be processed after the goods have been received.
• We are to process all returns within one (1) week.  Should you have any questions about the status of your return or how to return an item, please contact our Customer Care team at 305-898-9191 or Email Us.
• In the unlikely event that your order arrives damaged, you need t0 Email Us. with a photo image of the damage. You must Email Us if any damaged items in your shipment within 48 hours of receiving your order.
• If you believe you received an item in error or a defective item, please Email Us. so that we can assist you.
• Items marked Final Sale cannot be returned.
• All CLEARANCE Items are sold as is. No returns, refunds or exchanges will be issued.
• All returns are subject to the discretion of Marianela Holly LLC.

We would be pleased to answer any questions or concerns that you may have. Customer Satisfaction is our priority! Your comments are important to us.